Returns & Exchanges

At VTOMAN, we stand behind the quality of our power stations and solar solutions with a 30-day money-back guarantee for any reason. If you are not completely satisfied with your purchase, we are committed to making the return process as seamless as possible.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at support@vtoman.com within 30 days of delivery with your order number and the reason for the return.

• 2.
  Receive Authorization

  Once approved, our team will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address for our electronics service center.

• 3.
  Package Your Device

  Securely pack the item in its original packaging including all cables, accessories, and documentation to ensure the unit is protected during transit.

• 4.
  Inspection and Refund

  After our technicians inspect the returned unit for quality assurance, your refund will be processed to your original payment method within 7-10 business days.